Terms and Conditions


A per-room deposit is required to confirm reservations. Payment in full is due January 2, 2025 unless otherwise specified; payment schedules may differ depending on group sizes and courtesies offered.


Cancellations must be submitted in writing to Passover Oasis Vacations, LLC. All deposits and payments are fully refundable until October 14, 2024. All payments, less the deposit, are fully refundable from October 15, 2024 to November 14, 2024. For cancellations from November 15, 2024 to December 20, 2024, there is a 50% refund. For any cancellations after December 20, 2024 there are no refunds. After December 20, 2024, no refunds will be issued for any reservation changes requested. This includes modifications, amendments, or any other alterations to the reservation. This cancellation policy is strictly adhered to and reflects the risks and costs associated with the program. Reservations are non-transferable.

By proceeding with a reservation, you acknowledge and agree to abide by our cancellation policy as stated above.


Travel insurance is strongly recommended to protect travelers from unexpected situations or losses.


Everyone traveling to Mexico (including newborns, infants and children) must have a valid passport.


By virtue of your presence, you give permission for unlimited use of any photographs and videos that include your image.


Passover Oasis Vacations, LLC is responsible for making arrangements for the Passover program offered at the Fairmont Mayakoba. Every effort will be made to accommodate room requests. However, these requests cannot always be guaranteed with 100 percent certainty due to variables beyond our control and the hotel’s control.

The participant agrees that Passover Oasis Vacations, LLC shall not be liable for any damage, loss (including personal injury, death and property loss) or expense of any nature occasioned by any act or omission of any supplier or person providing services.

Passover Oasis Vacations, LLC reserves the right to withdraw the program announced and/or make any alterations necessary for the proper operation of the program. This can be done at the discretion of Passover Oasis Vacations, LLC, for any reason, without penalty. If Passover Oasis Vacations, LLC cancels a tour, the company has no responsibility beyond the refund of all monies paid to the company by the tour participant for the land package. Airline tickets are not included in the package and are subject to airline regulations. No person, other than an authorized representative of Passover Oasis Vacations, LLC, by a document in writing, is authorized to vary, add or waive any term or condition.